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VoIP Phone Calls FAQ'sThese are the most popular questions customers ask us regarding VoIP phone calls: Q: Is my current telephone system VoIP call compatible?
Q: Is my current telephone system VoIP call compatible? A: YES. You do not need a special phone system to make cheap VoIP calls. VoIP phone systems allow you other features above and beyond cheap phone calls. They allow you to link multiple sites, reduce staff, improve productivity. Read more about the benefits of VoIP phone systems. Q: Can my current provider give me VoIP calls? A: Many of the traditional carriers now offer VoIP calls. The problem is that many of their plans are designed for home applications and are not up to delivering the quality and reliability demanded by business. We deal with a range of different VoIP carriers and providers - ask us which service we recommend and why. Q: Do I need a phone system to make VoIP phone calls? A: NO. Vendors like Skype provide VoIP calls for single phones. Q: Do I need a VoIP phone to make VoIP phone calls? A: YES. You cannot use a normal handset to make VoIP phone calls (without a phone system). Bottom line is you will need to purchase a VoIP telephone handset. Q: What is VoIP call quality like? I’ve heard some negative reports… A: A: VoIP call quality depends on the provider, the Quality Of Service and your internet speed. If you tick all 3 boxes then a VoIP phone call can be almost indistinguishable from a normal phone call. If you don't cover these bases then you can experience "latency", call drop outs and below average call quality. Q: How do I guarantee VoIP call quality? A: You need a high speed quality internet connection and high Quality of Service Routers (QOS) with Voice Prioritisation. Data and Voice both travel across your data network under a VoIP solution. It doesn’t matter if a data packet gets sent 1 second slower but if your voice packet is slower then your phone call will have lag and sound distorted. This effect is called VoIP “Latency”. QOS routers make sure your voice calls get delivered on time so you get the call quality you need. For the technical people, according to a white paper from Brooktrout Technology, latency starts to affect phone conversations when it exceeds 150 milliseconds each way, and is unacceptable when it exceeds 450 milliseconds (nearly half a second). Q: What happens if my VoIP Network goes down? A: If your supplier doesn’t allow for redundancy then you will not be able to receive or make phone calls. When setting up any VoIP solution it is an excellent idea to have redundancy measures in place and is a MUST for phone critical business.
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